Hotel Management Blog

point

Hospitality industry news, trends, tips, ideas, strategies and best practices …

Order Takers vs. Personalized Sales. How Effective is Your Hotel Selling over the Phone?

hotel reservations_phone_salesDo you know what the conversion % is of your hotel's reservations department? We seem to put a lot of focus on our website conversion statistics, but how many calls are we actually converting in to bookings. Phone sales is a very important direct sales channel for hotels, consumers are making the effort to contact you directly, and should be easy to convert. Why is it though that many hotels have such a poor sales process? Is hotel management not on the ball ?

Spa Revenue Management Techniques : Dynamic Pricing, Dynamic Availability & Menu Engineering


spa revenue management techniquesThe previous two articles on Spa Revenue Management should have convinced you, that in order to generate more profit with this business unit, a more strategic approach will need to be implemented, comparable to the way revenue management is applied to hotel rooms. Key performance indicators have to be defined to help understand the patterns of demand and customer behavior. Now we will take a closer look at different pricing techniques.

Contact us.

CALL US.
 NL +31 208 084 756
 UK +44 203 608 0381
 BE +32 280 86 345
 ES +34 934 614 801
 FR +33 184 884 082
 US +1 202 888 0150
 
WRITE US.