Hotel Management Blog

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Hospitality industry news, trends, tips, ideas, strategies and best practices …

How serious do hotels take Guest Feedback?

Hotel_Guest_FeedbackHaving travelled a lot in the last month I have been observing some great differences in the levels with which hotels are looking for feedback from their guests. Some hotels simply do not seem to care, others have it a review score card implemented as a systematic part of their operations, few however really ask me for my opinion and make me feel they really care…

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