Hotel Management Blog

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Hospitality industry news, trends, tips, ideas, strategies and best practices …

How serious do hotels take Guest Feedback?

Hotel_Guest_FeedbackHaving travelled a lot in the last month I have been observing some great differences in the levels with which hotels are looking for feedback from their guests. Some hotels simply do not seem to care, others have it a review score card implemented as a systematic part of their operations, few however really ask me for my opinion and make me feel they really care…

FaceBook, the New Hotel Search Engine …

facebook_hotel_searchEveryone is focused on the integration of prices by Google in their maps and universal search results, and on how this will impact the hotel and travel distribution landscape. And they are right as it will have an important impact on direct sales for hotels. But there is something else going on that you need to be aware of for your hotel internet marketing strategy. FaceBook is becoming a hotel search engine!.

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