Front Desk Agent - Job Description

About Xotels

We are a boutique hotel management company which strives to challenge the status quo. With our creative strategies and best practices we turn around hotels, and reposition them to outperform their competitors and become local market leaders.

Role

Front Desk Agent

Job Location

Barcelona Spain

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Mission of the Role

Delivering a great guest experience, our Front Desk Agent will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.

Scope of the Role

  • Contribute to an overall exceptional experience from check-in through check-out.
  • Provide high level of customer service.
  • Maintain a high profile in the day to day front office operations.
  • Provide daily, weekly and monthly reporting.
  • Challenge and influence hotel to improve service level and operational standards.
  • Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.

Reports To

  • General Manager/Duty Manager

Core Job Responsibilities & Duties

  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Coordinate room status updates with the Housekeeping department
  • Know all safety and emergency procedures and is aware of accident prevention policies

Personality

  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Coordinate room status updates with the Housekeeping department
  • Know all safety and emergency procedures and is aware of accident prevention policies

Experience & Qualifications

  • Hospitality or Tourism studies
  • Fluent in Spanish and English, other languages are a plus
  • Previous Front Office experience
  • Must be EU Citizen or in possession Spanish work visa
  • Knowledgeable on Property Management System preferred

 

 Apply Now - Email us!

 

Our Clients

Spain

Madrid, Barcelona, Calafell, Mallorca, Granada, Ibiza, San Sebastian, Santiago de Compostela, Seville, Valencia

Netherlands
Amsterdam, Lisse, Maastricht, Valkenburg, Woerden, Zeist
Belgium
Beveren, Brasschaat, Bruges, Brussels, Charleroi, Mechelen, Mons, Nivelles, Verviers
United Kingdom
Dawlish, Edinburgh, London
France
Paris
Switzerland
Samedan
Tanzania
Zanzibar
Seychelles
La Digue
Portugal
Lisbon, Porto

Spain

16 Hotels

Netherlands

11 Hotels

Belgium

13 Hotels

France

4 Hotels

United Kingdom

7 Hotels

Portugal

2 Hotels

Italy

1 Hotel

Switzerland

1 Hotel

Czech Republic

1 Hotel
  • Spain

    16 Hotels
  • Netherlands

    11 Hotels
  • Belgium

    13 Hotels
  • France

    4 Hotels
  • United Kingdom

    7 Hotels
  • Portugal

    2 Hotels
  • Italy

    1 Hotel
  • Switzerland

    1 Hotel
  • Czech Republic

    1 Hotel
  • Bernina
  • De Duif
  • DhowInn
  • Elisabeth
  • Es Moli
  • Gallery
  • Grums
  • Hlondres
  • Hygge
  • Ibiza Rocks
  • Kaboom
  • Kerckebosch
  • Lady Mile
  • Mabi
  • Nest
  • Pantone
  • Pikes
  • Premium Porto
  • Qbic
  • Ribera Triana
  • Safestay
  • SanDomenico
  • Secret De Paris
  • Stadshotel Woerden
  • T Putje
  • Townhouse
  • Vaganto
  • Walram
  • Yadoya
  • Zoku

Amsterdam - Bangkok - Barcelona - Brussels - Dubai - Jakarta - London - Miami - New York - Paris

Xotels Ltd., Zandvoortselaan 10, 2042 XA Zandvoort, The Netherlands
Chambers of Commerce, Haarlem - the Netherlands, Nr: 34 24 13 54

Our Partners: HotelScienz - Veturi Hotels - GreenShoes - Vojo-Ventures

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