Hotel Revenue Management Glossary

Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.

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Term Definition
Amadeus

What is the meaning / definition of Amadeus in the hospitality industry?

Amadeus is a Computer Reservation System (CRS) or better a Global Distribution System (GDS).
It refers to the reservation tool travel agents use when making an air, hotel, car or other travel service booking.
Amadeus is the leading GDS for the travel industry.

Apartment Hotel / Aparthotel

What is the meaning / definition of Apartment Hotel or Aparthotel?

Also known as a Residential Hotel or Extended Stay Hotels; an apart hotel is a type of hotel that has long-term housing for guests, but may still have hotel services like housekeeping and on-site dining. Apartment hotels usually include a full kitchen and one or more bedrooms.

Synonyms: apartment hotel, aparthotel, apart hotel
Apollo

What is the meaning / definition of Apollo in the hospitality industry?

Apollo is (similar to Amadeus) a Global Distribution System (GDS) operated by Galileo International (owned by Travelport). 

ARG - Average Rate per Guest

What is the meaning / definition of Average Rate per Guest in the hospitality industry?

ARG stands for: Average Rate per Guest

Total room revenue divided by the number of guests.

Synonyms: ARG, Average Rate per Guest
ARI - Average Rate Index

What is the meaning / definition of ARI in the hospitality industry?

ARI stands for: Average Rate Index.

It is a Hotel KPI that measures the performance of their ADR compared to their comp set during the same period (competitive set: a group of other hotel brands and competitor that have a similar target market and concept).

Synonyms: Average Rate Index, ARI
ARR - Average Room Rate

What is the meaning / definition of ARR in the hospitality industry?

ARR stands for: Average Room Rate.

It is a hotel KPI which measures the average rate per available room - similarly to ADR.

Synonyms: Average Room Rate, ARR
Asset Management

What is the meaning / definition of Asset Management in the hospitality industry?

Asset Management is the systematic process of developing, operating, maintaining, upgrading and disposing of assets cost-effectively. An asset is any resource owned by a business.

ATR - Average Treatment Rate

What is the meaning / definition of ATR in the hospitality industry?

ATR stands for: Average Treatment Rate

This ATR formula is mainly used for Spa Operations (either independently or within a hotel). It calculates the average rate and it is varied on different treatment packages as well as on the demand / occupancy of the spa booking rate.

Synonyms: Average Treatment Rate, ATR
Auction Site

What is the meaning / definition of Auction Site in the hospitality industry?

A auction site is a website, where the price of a product or service is determined by the winning bid. The auction site allows the user to name their own price for any posted products or services within a certain time frame. The price rises depending on the bidding people. The person who bid with the highest price within the set time frame will be the winner.
This tool is often used by Hotel Revenue Managers to sell unsold inventory at a lower price, in an opaque way.

Synonyms: auction, auction site
Availability

What is the meaning / definition of Availability in the hospitality industry?

Availability is the amount of rooms at the hotel open for sales for a specific set of dates and / or type of accommodation.

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