Hotel Revenue Management Glossary

Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.

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Term Definition
HCD - Hotel Content Database

What is the meaning / definition of HCD in the hospitality industry?

HCD stands for: Hotel Content Database. HCD, formerly (ODD - Online Distribution Database), is a content database service offered by Pegasus Solutions. It includes text, images, geocoding, contact information etc. from the hotels in multiple languages.

Synonyms: Hotel Content Database, HCD
Heads in Beds

What is the meaning / definition of Heads in Beds in the hospitality industry?

Of course, any hotel's aim is to maximise profits. The best way to do this is to make as many bookings as possible. When discussing the level of occupancy of hotel rooms, staff will often use the term: Heads in Beds. This may sound a bit strange, but it is true!

HEDNA - Hotel Electronic Distribution Network Association

What is the meaning / definition of HEDNA in the hospitality industry?

HEDNA stands for: Hotel Electronic Distribution Network Association. The non-for-profit organisation, founded in 1991, is dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing.

Synonyms: Hotel Electronic Distribution Network Association, HEDNA
HOD - Hotel Details

What is the meaning / definition of HOD in the hospitality industry?

HOD refers to the Hotel Detail or Hotel Description in the GDS. It simply means the descriptive content of the property which the system is filled with.

Synonyms: Hotel Details, HOD
Hospitality

What is the meaning / definition of Hospitality?

The term hospitality describes the service provided from a host, staff member or business to its guests. In modern times this also refers to the industry of providing housing or service to paying customers. On the other hand, historically this meant that the services provided by a host were done out of goodwill. Hospitality also translate to Latin as “friendliness to guests” which resonates effectively through the use of this word.

Hospitality Industry

What is the meaning / definition of Hospitality Industry?

The hospitality industry is part of the service industry and is comprised of 5 major sub-sectors which include lodging service, food and beverage service, events, tourism & transportation. At the core the hospitality industry concerns itself with providing products and services to people which assist in recreation and supporting the well-being of people. It includes different activities, which main goal is to provide a service and customer's satisfaction.

This industry can be segmented in four: food & beverage, travel & tourism (transport), lodging and recreation (leisure park, relaxation, etc).

Hospitality Management

What is the meaning / definition of Hospitality Management?

Hospitality Management is the field of management of businesses in the hospitality sector. businesses in this sector include hotels, bed and breakfasts, resorts, cruise ships and other hospitality establishments. A person in hospitality management is a person who manages the staff and services at a hospitality business. This is commonly referred to people that manage one or several departments, like a general manager or manager.

A staff member in the hospitality management field is someone who provides a warm welcome and service to achieve a customer’s needs, wants and high standards. It is also important to have a welcoming environment for staff and customers for repeat business and creating staff satisfaction.

Hostel

What is the meaning / definition of Hostel in the hospitality industry?

The term Hostel describes an establishment that provides inexpensive food and lodging for people, such as students, workers, or budget travellers. Hostels, often provide shared accommodation, hosting several people in one room. Other facilities such as bathrooms, kitchens and living areas are also commonly shared with other guests.

Hotel

What is the meaning / definition of Hotel?

A hotel is an establishment which purpose it is to host guests over-night.

Hotel Asset

What is the meaning / definition of Hotel Asset in the hospitality industry?

All property fully owned by the hotel can be described as a Hotel Asset. Common hotel assets are the hotel itself, equipment, furniture and food items. Assets can appreciate or depreciate in value over time, its therefore important to track and record in order to know the financial situation of the hotel.

Hotel Asset Management

What is the meaning / definition of Hotel Asset Management in the hospitality industry?

This term describes the practice of managing a hotel like an asset, rather than solely as a business, as it is common in hotel management. Hotel asset managers thereby see the hotel as a resource that generates income or other returns in multiple ways, not only through providing products and services to its consumers. They are thereby able to generate income streams from parts of the property which are often overlooked. Hotel asset managers do not only focus on how best to generate income from hospitality aspects, but might also look to rent parts of the property for other more profitable aspects.

Hotel Brand

What is the meaning / definition of Hotel Brand?

A hotel brand is an identity that binds a group of hotels together in the eyes of the customers. The identity is generated by marketing in form of designs, symbols and words. With its brand identity hotels can differentiate themselves from their competition. Furthermore, besides the brand identity which is portrayed to the customer, hotel brands often have certain quality standards and details which each hotel, which is part of the brand must adhere to. This all contributes to creating a more pronounced brand identity.

Hotel Capacity

What is the meaning / definition of Hotel Capacity in the hospitality industry?

Capacity is the set number of rooms in a single hotel: i.e. the maximum capacity.

Synonyms: Capacity, hotel capacity
Hotel Chain

What is the meaning / definition of Hotel Chain in the hospitality industry?

A Hotel Chain is a company that owns or operates several hotels. Hotel chain is an enterprise that manages a number of hotels located in different areas. They can be total or partial owners of the hotel and they manage their administration, marketing and promotion.

A Hotel Chain is a company that owns or operates several hotels. Hotel chain is an enterprise that manages a number of hotels located in different areas. They can be total or partial owners of the hotel and they manage their administration, marketing and promotion. The chain generally carries its brand name which it passes on to its chain hotels.

Hotel Franchise

What is the meaning / definition of Hotel Franchise in the hospitality industry?

A Franchise is the right to use the brand and the business model of a specific parent company for a prescribed period of time. It is a method for expanding a business and distributing products and services through a licensing relationship.

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