Hotel Revenue Management Glossary

Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.

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Term Definition
Geocoding

What is the meaning / definition of Geocoding in the hospitality industry?

Geocoding is the process of converting addresses into geographic coordinates (using degrees of latitude and longitude).

The defining of locations is useful for the places of interests (i.e. a Hotel) to be placed as points on a map, similar to putting pins on a paper map.

Glostel

What is the meaning / definition of Glostel?

The term Glostel is a portmanteau combining the words "Glamourous" and "Hostel".

Glostels, is a marketing term used to describe more chic and fashionable hostels, which stand out from their competitors due to their strong focus on art and fashion, while still catering to a similar budget as hostels. Furthermore, Glostels also offer shared accommodation and a more social atmosphere, whereby they differentiate from boutique hotels.

Golf Resort

What is the meaning / definition of Golf Resort in the hospitality industry?

Golf Resorts is a full service lodging facility, that cater specifically to the sport of golf, and provides access to a golf course. Golf Resorts typically offer golf packages that provide visitors with all greens, cart fees, range balls, accommodations and meals.

GOP - Gross Operating Profit

What is the meaning / definition of GOP in the hospitality industry?

GOP stands for: Gross Operating Profit

It is a KPI which refers to the Hotels profits after subtracting all of their operating expenses. It illustrates the level of operational profitability of a hotel.

Synonyms: Gross Operating Profit, GOP
GOPPAR

What is the meaning / definition of GOPPAR in the hospitality industry?

GOPPAR stands for: Gross Operating Profit Per Available Room

It is one of the most effective ways to look at your hotel´s performance and make adjustments that impact the best interests to achieve the hotel´s goals.

Synonyms: Gross Operating Profit Per Available Room, goppar
Green Field Hotel

What is the meaning / definition of Green Field Hotel?

It is a construction term meaning that the hotel is built on a land that has never been used before. Therefore, nothing has been demolished and the hotel is literally brand new.

Green Hotel

What is the meaning / definition of Green Hotel in the hospitality industry?

A green hotel is a hotel that focusses on sustainability in its business practices. It differentiates itself from other hotels with its strong focus of reducing carbon emission, water usage, waste reduction and electricity usage, these type of hotels are trying to reduce their impact on the environment as much as possible.

Lately businesses have aimed to become greener by either participating in certification programs or by maintaining memberships in green hotel associations.

Gross Profit

What is the meaning / definition of Gross Profit in the hospitality industry?

Gross Profit is the profit a company makes after deducting the costs of production (or the costs that allow the services to take place) from the net sales amount. Gross Profit is also called sales profit, sales credit or gross income. It only takes into account variable costs and disregards fixed costs such as building rent, marketing expenses, salaries etc.

Synonyms: Sales profit, Sales credit, Gross income
Gross Revenue

What is the meaning / definition of Gross Revenue in the hospitality industry?

Gross Revenue refers to the total sales made by a business. It thereby highlights a business's ability to sell products and services, but it does not reveal if a company is able to strike a profit.

Group Displacement

What is the meaning / definition of Group Displacement in the hospitality industry?


Group bookings can help increase profits for hotels, but (perhaps surprisingly) not always! Sometimes reserving rooms for a group booking (and therefore making them unavailable for transient customers) can prove a mistake.

There might have been more profitability in refusing a group booking, even if it involved a group consisting of several people who wished to stay for several nights and even over the weekend.

Group Rate

What is the meaning / definition of Group Rate in the hospitality industry?

Hotels that frequently accept bookings from groups can offer reservations at a specially negotiated rate. This is called a Group Rate.

You might be wondering how many people (and therefore how many total rooms!) are involved for a booking to be categorised as a 'group booking'? Well, the answer is usually five rooms or more. It is quite rare that a hotel will accept a group booking, and therefore offer a reduced Group Rate, for less than five rooms.

HCD - Hotel Content Database

What is the meaning / definition of HCD in the hospitality industry?

HCD stands for: Hotel Content Database. HCD, formerly (ODD - Online Distribution Database), is a content database service offered by Pegasus Solutions. It includes text, images, geocoding, contact information etc. from the hotels in multiple languages.

Synonyms: Hotel Content Database, HCD
Heads in Beds

What is the meaning / definition of Heads in Beds in the hospitality industry?

Of course, any hotel's aim is to maximise profits. The best way to do this is to make as many bookings as possible. When discussing the level of occupancy of hotel rooms, staff will often use the term: Heads in Beds. This may sound a bit strange, but it is true!

HEDNA - Hotel Electronic Distribution Network Association

What is the meaning / definition of HEDNA in the hospitality industry?

HEDNA stands for: Hotel Electronic Distribution Network Association. The non-for-profit organisation, founded in 1991, is dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing.

Synonyms: Hotel Electronic Distribution Network Association, HEDNA
HOD - Hotel Details

What is the meaning / definition of HOD in the hospitality industry?

HOD refers to the Hotel Detail or Hotel Description in the GDS. It simply means the descriptive content of the property which the system is filled with.

Synonyms: Hotel Details, HOD

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