Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.
|AGM - Annual General Meeting||
What is the meaning / definition of Annual General Meeting in the hospitality industry?
A Annual General Meeting (AGM) is a gathering that is held every year to discuss the issues and concerns, the proposed solutions and goals facing a business or hotel in the upcoming year. It is also in this meeting that improvements are made and budgets are formed.
This meeting is done with higher management, like a General Manager, a CEO, and/or the hotel's owner(s) of the hotel. The General Manager commonly goes over the goals of last year’s general meeting first, then explains the proposed goals for upcoming year. The meeting is usually held at the end of a hotel's fiscal year, rather than the end of a calendar year.
|AGOP - Adjusted Gross Operating Profit||
AGOP stands for: Adjusted Gross Operating Profit
AGOP is the figure that is found by subtracting "hotel base management fees" from the "gross operating profit".
|All Inclusive Hotel||
What is the meaning / definition of All Inclusive Hotel in the hospitality industry?
All inclusive hotels incorporate more than solely the price of a room into the price per night, but also three meals per day (Breakfast, Lunch and Dinner), services and activities. Although every hotel is different and may or may not include other service like alcohol, airport transfers, rooms service and specific activities and services, it is a safer way for travellers to budget their expected expenses when travelling.
|All Inclusive Resort||
What is the meaning / definition of All Inclusive Resort?
An all-inclusive resort is a holiday resort, which, as the name already states, has everything included in the price.
What is the meaning / definition of Allocation in the hospitality industry?
In the hotel industry, allocation describes the process of selecting a number of rooms and making them available for sale. A hotel manager may choose to allocate only a limited amount rooms towards sales in order to have them available for sale when expecting higher revenues at a later period.
What is the meaning / definition of Allotment in the hospitality industry?
The term Allotment is used in the Hotel industry to designate a certain block of pre-negotiated rooms which have been bought out and held by a third party (such as a travel organiser, wholesaler, tour operator, hotel consolidator, travel agent, OTA).
|ALOS - Average Length of Stay||
What is the meaning / definition of Average Length of Stay in the hospitality industry?
What is the meaning / definition of Amadeus in the hospitality industry?
Amadeus is a Computer Reservation System (CRS) or better a Global Distribution System (GDS).
|Apartment Hotel / Aparthotel||
Also known as a Residential Hotel or Extended Stay Hotels; an apart hotel is a type of hotel that has long-term housing for guests, but may still have hotel services like housekeeping and on-site dining. Apartment hotels usually include a full kitchen and one or more bedrooms.
|ARG - Average Rate per Guest||
What is the meaning / definition of Average Rate per Guest in the hospitality industry?
ARG stands for: Average Rate per Guest
Total room revenue divided by the number of guests.
|ARI - Average Rate Index||
What is the meaning / definition of ARI in the hospitality industry?
ARI stands for: Average Rate Index.
It is a Hotel KPI that measures the performance of their ADR compared to their comp set during the same period (competitive set: a group of other hotel brands and competitor that have a similar target market and concept).
|ARR - Average Room Rate||
What is the meaning / definition of ARR in the hospitality industry?
ARR stands for: Average Room Rate.
It is a hotel KPI which measures the average rate per available room - similarly to ADR.
What is the meaning / definition of Asset Management in the hospitality industry?
Asset Management is the systematic process of developing, operating, maintaining, upgrading and disposing of assets cost-effectively. An asset is any resource owned by a business.
|ATR - Average Treatment Rate||
What is the meaning / definition of ATR in the hospitality industry?
ATR stands for: Average Treatment Rate
This ATR formula is mainly used for Spa Operations (either independently or within a hotel). It calculates the average rate and it is varied on different treatment packages as well as on the demand / occupancy of the spa booking rate.