Hotel & Hospitality Audit Services

Need help with your hotel’s financial or operational performance?

Regardless of the size of your property, there are always opportunities and threats that can be solved by thorough internal hotel auditing. With Xotels´ fully integrated and hands-on methodology, we cover everything from lacking financial performance, operational efficiency, or unnoticed fraud and malpractice going on at your property. 

By emphasizing on both financial health as well as operational excellence, we stand out by offering an integrated financial and operational audit and implementation process. In this way, we ensure no steps are missed in between the initial evaluation and execution of optimizations, avoiding any issues later on when it comes to financial and operational compliance as well as profitability.

According to our client’s interests, we enhance your property’s value by being on top of all processes across all departments.  After a full review, our reporting focuses on a tight set of previously developed parameters established to keep cost down whilst keeping operational efficiency high. 

Auditing Opportunities for Your Hotel

Operational Audits:

  • F&B (service standards and kitchen efficiency)
  • Room Division quality (front office, guest relations, room service, housekeeping, laundry)
  • Health, hygiene and safety audits
  • Guest experience audit (mystery guest services)
  • Quality management of facilities and hotel classification standards compliance
  • SOP development

Non-operational Audits: 

  • Financial Audit
  • Labor cost
  • Overall financial performance
  • Audit against fraud and malpractice (cash handling, theft, accounting malpractice) 
  • Waste and energy management (sustainability)
  • Food and rooms cost management
  • Accounting and administrative processes (cash-flow, accounts receivable, flow-through)
  • HR (payroll, people management, communication)
  • System / IT efficiency (PMS, CRS, Revenue Management Processes and Systems)
  • Maintenance management

What are the Benefits of our Hotel Audits

  • Ensure service quality and efficiency
  • Forecasts provide elevated cost anticipation and control
  • Become more agile with higher planning and efficient processes
  • Compliance to all international standards and certification
  • Identify weaknesses and strengths
  • Continued support and development of your hotel business 
  • Minimize risk against fraud and malpractice
  • Easily digestible reporting and other tools for deeper insights

Bring in the experts to start turning around your hotel business now.

Contact us for more information and guidance on where your hotel requires financial auditing and operational process optimization.

Hotel and Hospitality Audit Services by Xotels

Xotels is a new breed of hoteliers, creating high performing hotels.
Want to have better results? Bring in the experts!

Case Studies

39% RevPAR Increase

Luxury Resort in Sicily, Italy

We repositioned this luxury 5 star resort in Italy, part of Leading Hotels of the World, focusing on travel agencies and OTA who produce a higher average rate. As a result ADR increased by 24% and REVPAR by 39%.

50%+ Direct Sales

Boutique Hotel in San Sebastian, Spain

In an effort to reduce cost of distribution, we developed and implemented a multi channel marketing and distribution plan. We are now generating more than 50% direct sales, and have reduced travel agency commission and intermediary cost by 23%.

9% Above Opening Budget

New Hotel Concept in Amsterdam, Netherlands

Opening an innovative lodging concept we outperformed the opening budget by 9%. Optimizing our client mix, focusing on high yielding market segments, we delivered a 6% higher ARR, combined with 88% occupancy.

Areas of expertise

Xotels is an international Independent Hotel Management Company and Hospitality Consulting Firm. We offer hotel management, asset optimization and revenue management services for: Independent Hotels, Boutique Hotels, Lifestyle Resorts, Luxury B&B’s, Design Hostels, and innovative lodging concepts.

The areas of expertise of our hotel management team and consultants include:

AMSTERDAM – BANGKOK – BARCELONA – BRUSSELS – DUBAI – JAKARTA – LONDON – NEW YORK – PARIS