{"id":22503,"date":"2020-04-08T08:48:44","date_gmt":"2020-04-08T08:48:44","guid":{"rendered":"https:\/\/www.xotels.com\/uncategorized\/cro-central-reservations-office\/"},"modified":"2024-12-23T09:22:06","modified_gmt":"2024-12-23T09:22:06","slug":"cro-central-reservations-office","status":"publish","type":"post","link":"https:\/\/www.xotels.com\/en\/glossary\/cro-central-reservations-office","title":{"rendered":"CRO &#8211; Central Reservations Office"},"content":{"rendered":"<p>What is the meaning \/ definition of CRO in the <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/hospitality-industry\">hospitality industry<\/a>?<\/p>\n<p>CRO stands for: Central Reservations Office.<\/p>\n<p>It is a system that allows reservation agents to receive reservation requests by phone and to handle them immediately.<\/p>\n<p>CROs display <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/availability\">availability<\/a> of hotels and allow reservation agents to easily and fast find the suitable <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/property\">property<\/a> for the client they have on the phone. Therefore, sophisticated search options have to be included.<\/p>\n<p>It is also known as Central Reservation Center. Bigger Hotels or <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/hotel\">Hotel<\/a> chains have their own, in-house \u201ccall center\u201d for direct bookings.<\/p>\n<p>The reservation itself is usually confirmed via a <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/crs-central-reservations-system\">CRS<\/a> and\/or <a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/pms-property-management-system\">PMS<\/a>.<\/p>\n<p><strong>See also: <\/strong><\/p>\n<ul>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/en\/glossary\/gds-global-distribution-system\">GDS<\/a><\/li>\n<\/ul>\n<p><strong>Synonyms<\/strong><\/p>\n<ul>\n<li>CRO<\/li>\n<li>Central Reservations office<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What is the meaning \/ definition of CRO in the  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,9],"tags":[],"class_list":["post-22503","post","type-post","status-publish","format-standard","hentry","category-c","category-glossary"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CRO - Central Reservations Office Definition \/ Meaning - Xotels<\/title>\n<meta name=\"description\" content=\"Definition: CRO stands for Central Reservations Office. It is a system that allows reservation agents to receive reservation requests by phone and to handle them immediately.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xotels.com\/en\/glossary\/cro-central-reservations-office\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRO - Central Reservations Office Definition \/ Meaning - Xotels\" \/>\n<meta property=\"og:description\" content=\"Definition: CRO stands for Central Reservations Office. It is a system that allows reservation agents to receive reservation requests by phone and to handle them immediately.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.xotels.com\/en\/glossary\/cro-central-reservations-office\" \/>\n<meta property=\"og:site_name\" content=\"Xotels\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-08T08:48:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-23T09:22:06+00:00\" \/>\n<meta name=\"author\" content=\"Patrick Landman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@xotels\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patrick Landman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/glossary\\\/cro-central-reservations-office#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/glossary\\\/cro-central-reservations-office\"},\"author\":{\"name\":\"Patrick Landman\",\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/#\\\/schema\\\/person\\\/f51e882bd553ae1b905fc0214cdca6f5\"},\"headline\":\"CRO &#8211; Central Reservations Office\",\"datePublished\":\"2020-04-08T08:48:44+00:00\",\"dateModified\":\"2024-12-23T09:22:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/glossary\\\/cro-central-reservations-office\"},\"wordCount\":116,\"publisher\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/#organization\"},\"articleSection\":[\"C\",\"Hotel Terminology &amp; Glossary\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/glossary\\\/cro-central-reservations-office\",\"url\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/glossary\\\/cro-central-reservations-office\",\"name\":\"CRO - Central Reservations Office Definition \\\/ Meaning - Xotels\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/en\\\/#website\"},\"datePublished\":\"2020-04-08T08:48:44+00:00\",\"dateModified\":\"2024-12-23T09:22:06+00:00\",\"description\":\"Definition: CRO stands for Central Reservations Office. 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