{"id":23219,"date":"2020-02-03T15:05:09","date_gmt":"2020-02-03T15:05:09","guid":{"rendered":"https:\/\/www.xotels.com\/uncategorized\/https-www-xotels-com-en-marketing-hotel-marketing-trends"},"modified":"2025-11-18T10:47:47","modified_gmt":"2025-11-18T10:47:47","slug":"hotel-marketing-trends","status":"publish","type":"post","link":"https:\/\/www.xotels.com\/en\/marketing\/hotel-marketing-trends","title":{"rendered":"Hotel Marketing Trends in 2026: Separating Facts from Fiction"},"content":{"rendered":"

As a revenue management consulting company<\/a>, we know well when that time of the year arrives again when searches for queries such as “Hotel Marketing Trends x Year<\/em>” or “Year in Review” literally explode. It looks like, every December, we all transform into new-year-resolutions-freaks.<\/p>\n

\"Hotel<\/h2>\n

WHERE DO WE GO, NOW?<\/h2>\n

So let’s try to separate the hype from the truth. Here’s XOTELS opinion on ten of the hottest hotel marketing<\/a> trends essential to your hotel marketing strategies<\/a> for the year:<\/p>\n

1. MASTERING PERSONALIZATION: THE CORNERSTONE OF CUTTING-EDGE HOTEL MARKETING TRENDS<\/h2>\n

Max Starkov recently published an intriguing panel on the topic<\/a>, debunking much of the misunderstanding on this critical issue.<\/p>\n

Xotels\u2019 view?<\/b> Personalization is not only here to stay, but it will become the condition sine qua non for both guest acquisition and retention, so make sure to integrate it into your hotel marketing arsenal.<\/p>\n

\"\"<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Personalization in Hotel Services<\/em><\/p>\n

2. VOICE SEARCH REVOLUTION: EXPANDING THE HORIZONS<\/h2>\n

Voice market size is estimated to surpass $30B by 2026, but hospitality is a laggard in technology adoption. There are some exquisite exceptions, such as Amadeus’ Volara, yet voice did not penetrate our industry as we thought it would.<\/p>\n

XOTELS\u2019 view?<\/b> If you’re about to launch or renovate your hotel, then do it with voice in mind but, if you’re not, you can wait a couple of years before investing in the technology.<\/p>\n

3. BLOCKCHAIN, A DISRUPTIVE\u00a0 HOSPITALITY MARKETING TREND<\/h2>\n

Blockchain’s mass adoption merely is Darwinian. The problem is that most keep translating blockchain to bitcoins. Unless we fight this crypto-association bias, we’ll never understand the true potential of distributed ledger technology. Blockchain can solve pretty much every single issue in our industry, from rate leakage to lost pieces of baggage. Companies such as Arise and Winding Tree are doing some excellent work, and even dinosaurs such as TUI embraced the blockchain (R)evolution (even though in a bizarre, private chain way…).<\/p>\n

XOTELS\u2019 view?<\/b> Educate yourself on the topic. Chances are you won’t be implementing blockchain-based tech in the next couple of years, but you’ll be forced to go with the flow here…<\/p>\n

4. AI: UBERFACT!<\/h2>\n

What it’s widely called “AI” (when technically, we should often use the term “Machine Learning” instead) is not even the future, it’s the present. And if you’re not integrating some degree of non-human intelligence in your marketing strategy, you’re doomed. The use of AI in hospitality industry is a must.<\/p>\n

XOTELS\u2019 view?<\/b> Switch to an AI-enhanced advertising platform today. There is simply no way humans can keep up with the billions of real-time variables out there, being a simple Google Ads campaign or an intricated multiple-touchpoint strategy. Educate yourself on the topic by reading this entry-level piece<\/a>.<\/p>\n

5. INFLUENCER MARKETING<\/h2>\n

You may remember the story of Elle Darby, the “influencer” that reached a Dublin hotel, asking if it was interested in a “possible collaboration” in exchange for a five-night free stay. “If I let you stay here in return for a feature in a video,\u201d ” the owner promptly replied, \u201cwho is going to pay the staff who look after you?, The 22-year-old YouTuber, probably not so influential IRL (in real life), broke down in tears.<\/p>\n

XOTELS\u2019 view?<\/b> Influencers in hospitality are ALWAYS a bad idea. Save the money and the free nights: nobody cares about your mojito pictures by the pool. Nobody. Learn more on how to maximize your social media marketing<\/a> here.<\/p>\n

6. CLOUD SUPREMACY > LEGACY SYSTEMS<\/h2>\n

I am not even wasting my time here. If you still have a legacy system in your hotel, you should ask some hard questions about yourself, as you’re basically shooting yourself in the foot. Legacy systems are unscalable, unreliable, not secure, easy-to-hack, rarely GDPR-compliant, freaking expensive,…You want more?<\/p>\n

XOTELS\u2019 view?<\/b> If you have a server somewhere in your hotel, you have a problem. Pick a cloud-native (NATIVE!) system and enter the 21st century, like all the rest of humanity.<\/p>\n

7. ALTERNATIVE PAYMENTS REFINED: PIONEERING THE NEW TRENDS IN HOTEL MARKETING<\/h2>\n

According to a recent survey, alternative payments already account for 51% of e-commerce travel transactions for travel worldwide. A cash-less, credit-card-less world is (finally, thank God…) around the corner. You may still have a wallet in your pocket and think that’s normal. Well. It’s not, dinosaur! Don’t be stubborn!<\/p>\n

XOTELS\u2019 view?<\/b> Get a proper payment gateway system as part of one of your hotel marketing strategies<\/a> for next year, or leave Booking.com and Expedia’s virtual cards take even transactions away from you.<\/p>\n<\/div>

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8. STRATEGIC SELLING STRATEGIES: MAXIMIZE HOTEL REVENUE WITH UP\/CROSS-SELLING SYSTEMS<\/h2>\n

This does not mean you have to push your sloppy continental breakfast to every single guest, but there are great tools out there to enhance your guest experience and drive incremental revenue.<\/p>\n

XOTELS\u2019 view?<\/b> Integrate an up-selling tool in your hotel marketing strategy (and thank me later).<\/p>\n

\"MAXIMIZE<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Upselling Breakfast Options<\/em><\/p>\n

9. THE CRM ADVANTAGE: DRIVING PERSONALIZATION AND LOYALTY<\/h2>\n

Customer relationship management software. Not sure why we\u2019re still talking about that. Oh, now I remember: BECAUSE SOME HOTELS STILL DON\u2019T HAVE ONE! Do yourself a favor and integrate a CRM now.<\/p>\n

XOTELS\u2019 view?<\/b> Remember point 1? If you want to personalize, don\u2019t even think of doing it without a proper CRM. Make sure it\u2019s easy to integrate with your existing tech stack and focus on automatism. When it comes to personalization, humans are simply not that good.<\/p>\n

10. MOBILE-ONLY APPROACH<\/h2>\n

With the new year around the corner we still have a design firm delivering desktop drafts. Really? Mobile sessions largely overtook desktop\u2019s, mobile revenue is on the rise and even Google moved to mobile-first indexing (didn\u2019t you know that?) last July. In a nutshell? Desktop websites are on the verge of irrelevancy.<\/p>\n

XOTELS\u2019 view?<\/b> Forget about desktops\u2019 design. Forget about mobile-first. This is mobile-ONLY-land, and you\u2019d better get used to it!<\/p>\n

EMPOWERING HOTELS FOR THE FUTURE: UNVEILING THE NEW MARKETING TRENDS IN THE HOSPITALITY INDUSTRY<\/h2>\n

In hotel management, you can find two different, antithetic schools of thought: hoteliers that shrink from every new form of hotel digital marketing trends be it technology or strategy, and hoteliers that embrace everything glittering without any real critical reflection.<\/p>\n

And you don’t want to be either of them.<\/p>\n

Do you?<\/p>\n

Cheers,
\nPatrick Landman<\/p>\n

PS.<\/strong> Any doubts or uncertainties about running your hotel business plan<\/a> & marketing strategies? Contact us for hotel consulting services, <\/a>as a hotel revenue\u00a0 management consulting<\/a> company we are here\u00a0to help build a solid plan to outperform your competition.<\/em><\/p>\n<\/div>

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As a <\/span>hotel revenue management consulting<\/a> company, we know well when that time of the year arrives again when searches for queries such as “Hotel Marketing Trends x Year” or “Year in Review” literally explode. 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