{"id":23223,"date":"2009-05-05T11:07:58","date_gmt":"2009-05-05T11:07:58","guid":{"rendered":"https:\/\/www.xotels.com\/uncategorized\/hotel-brand-erosion-and-commoditization"},"modified":"2009-05-05T11:07:58","modified_gmt":"2009-05-05T11:07:58","slug":"hotel-brand-erosion-and-commoditization","status":"publish","type":"post","link":"https:\/\/www.xotels.com\/en\/marketing\/hotel-brand-erosion-and-commoditization","title":{"rendered":"Hotel Brand Erosion and Commoditization"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">A lot has been written and talked about hotel brand and price erosion in the past few months and years. Hotels have vocally expressed their disgruntlement about the commoditization caused by online travel agencies. Indeed the increase of online distribution in the hotel and travel industry has created a high level of price transparancy and rate parity strategies contribute to the commoditization of the hotel product and services.<\/span><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">\u00a0<span style=\"font-size: 12pt;\">But what are hotels doing to avoid brand erosion? Do you have an active strategy in place to build a brand value proposition for your hotel? Unfortunately in the first quarter of 2009 we have witnessed many hotels &#8216;slashing rates&#8217; and &#8216;dumping rooms&#8217; to offset weakening demand. Some hotels have even gone as far a launching &#8216;anti-crisis&#8217; offers. See some examples below; <\/span><\/div>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;border-color:var(--awb-color3);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:106px;--awb-padding-left:0px;--awb-padding-right-medium:0px;--awb-padding-left-medium:0px;--awb-padding-top-small:0px;--awb-background-image:url(&quot;https:\/\/www.xotels.com\/wp-content\/uploads\/2025\/07\/Native-Ads-Xotels-background-blue.webp&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\" style=\"--awb-padding-right:23px;--awb-padding-left-small:30px;--awb-bg-size:cover;--awb-width-large:65%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:2.95384615385%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.95384615385%;--awb-width-medium:65%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:2.95384615385%;--awb-spacing-left-medium:2.95384615385%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:1rem;margin-bottom:1rem;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:#e3e2de;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:4em;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-0.1em;font-size:1em;--fontSize:64;line-height:1.25;\"><p style=\"text-align: center; ;cursor: pointer;\"><a style=\"text-decoration: none !important;\" href=\"\/en\"><span style=\"color: #e3e2de!important; text-decoration: none !important;\"><strong>Maximize Your<br \/>\nHotel Revenue<\/strong><\/span><\/a><\/p><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#e3e2de;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:1.2em;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-0.1em;font-size:1em;--fontSize:19.2;--minFontSize:19.2;line-height:1.3;\"><p style=\"text-align: center;\">Uncover the hidden revenue potential of your hotel<br \/>\nor resort.<\/p><\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:1rem;margin-bottom:1rem;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:28.8%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:28.8%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:28.8%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row\"> <a style=\"\n display: flex;\n align-items: center;\n justify-content: center;\n background-color: #e3e2de; \n color:#1351aa; \n border-radius: 20px;\n width: 12rem;\n height: 3rem;\n font-weight: 700;\n font-size: 1em;\n border-bottom-width: 3px;\n border-top-width: 3px;\n border-right-width: 3px;\n border-left-width: 3px;\n border-color:#e3e2de;\n text-decoration: none !important;\n \"\n target=\"_blank\" rel=\"noopener noreferrer\" href=\"\/en\"><span><\/span>LEARN MORE<\/span><\/a><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20.736%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:20.736%;--awb-spacing-left-medium:0%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:20.736%;--awb-spacing-left-small:0%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row\"> <a style=\"\n display: flex;\n align-items: center;\n justify-content: center;\n background-color: #1351aa;\n color: #e3e2de;; \n border-radius: 20px;\n width: 12rem;\n height: 3rem;\n font-weight: 700;\n font-size: 1em;\n border-bottom-width: 3px;\n border-top-width: 3px;\n border-right-width: 3px;\n border-left-width: 3px;\n border-color:#e3e2de; \n text-decoration: none !important;\n \"\n target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.xotels.com\/en\/locations\" id=\"nativeads\"><span>CONTACT US<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:28.8%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:28.8%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row\"> <a style=\"\n display: flex;\n align-items: center;\n justify-content: center;\n background-color: #e3e2de; \n color:#1351aa; \n border-radius: 20px;\n width: 15rem;\n height: 3rem;\n font-weight: 700;\n font-size: 1em;\n border-bottom-width: 2px;\n border-top-width: 2px;\n border-right-width: 2px;\n border-left-width: 2px;\n border-color:#e3e2de; \ntext-decoration: none !important;\nmargin-right:5px;\n \"\n target=\"_blank\" rel=\"noopener noreferrer\" href=\"\/en\"><span><\/span>LEARN MORE<\/span><\/a><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-padding-right-small:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:20.736%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:20.736%;--awb-spacing-left-medium:0%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row\"> <a style=\"\n display: flex;\n align-items: center;\n justify-content: center;\n background-color: #1351aa;\n color: #e3e2de;; \n border-radius: 20px;\n width: 15rem;\n height: 3rem;\n font-weight: 700;\n font-size: 1em;\n border-bottom-width: 2px;\n border-top-width: 2px;\n border-right-width: 2px;\n border-left-width: 2px;\n border-color:#e3e2de;\nmargin-left:10px\ntext-decoration: none !important;\n \"\n target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.xotels.com\/en\/locations\" id=\"nativeads\"><span>CONTACT US<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;border-color:var(--awb-color3);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><div style=\"text-align: justify;\"><\/div>\n<ul>\n<li><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.rafaelhoteles.com\/ofertas.php?lng=en&amp;offer=62\" target=\"_blank\" rel=\"noopener noreferrer\">ANTI-CRISIS Prices &#8211; Rafael Hoteles<\/a><br \/>\nThe crisis won\u2019t hold you back anymore !!!<br \/>\nWe want you to have fun even during crisis times, so we have created the ANTI-CRISIS PRICES: chose a stay in any of our hotels at a special amazing price adapted to your needs. <a href=\"http:\/\/www.rafaelhoteles.com\/ofertas.php?lng=en&amp;offer=62\" target=\"_blank\" rel=\"noopener noreferrer\">See example<\/a><\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.hoteles-silken.com\/hotel-torre-garden-madrid\/en\/\/habitaciones\/?room_id=2\" target=\"_blank\" rel=\"noopener noreferrer\">Anti Crisis Room 5 off and 20 off in breakfast &#8211; Hoteles Silken<\/a><br \/>\nEnjoy Our Anti-crisis Room from 03\/01\/09 to 12\/31\/09. This offer includes:5% discount in our COMFORT room and 20% off if you take our Breakfast Buffet. Also, you will have a 10% off in lunch or dinner in our restaurant if you eat the executive Menu and 10% off if you use the Parking. <a href=\"http:\/\/www.hoteles-silken.com\/hotel-torre-garden-madrid\/en\/\/habitaciones\/?room_id=2\" target=\"_blank\" rel=\"noopener noreferrer\">See example<\/a><\/span><\/li>\n<\/ul>\n<ul>\n<li>\n<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.hotelbrasile.com\/hotel_in_rome_low_rates_for_the_crisis_in_hotel_brasile_roma_06en21262en.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Hotel in Rome-Low rates for the crisis\u00a0 &#8211; Hotel Brasile Roma<\/a><br \/>\nTo face the crisis&#8230;, light rates availability.. beginning from Euro 90,00; example the double\/triple rooms without breakfast, double rooms economy(an a little smaller than standart, but with the same comforts). In the price you will have SKY-TV, map of city. You can choose among the numerous services that we offer: transfert, the city tour,bus subway tickets&#8230; CONDITION OF SALE: valid from 1st April to 30 June 2009. <a href=\"http:\/\/www.hotelbrasile.com\/hotel_in_rome_low_rates_for_the_crisis_in_hotel_brasile_roma_06en21262en.htm\" target=\"_blank\" rel=\"noopener noreferrer\">See example<\/a><\/span><\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.lucienbarriere.com\/localized\/en\/reunions_evenements\/offres.htm?lang=en\" target=\"_blank\" rel=\"noopener noreferrer\">Pack Int\u00e9gral: new Anti-crisis Actions for your corporate events! &#8211; Lucien Barriere<\/a><br \/>\nChoose the Barri\u00e8re Event Solutions Anti-crisis Actions from February to April 2009 for your meetings and incentive in France. The Full Package, our \u201call-in-one\u201d solution, offers competitive fixed prices, starting from \u20ac190 to \u20ac277 and includes: the residential package, airport\/railway station transfers*, a buffet-lunch* option (no extra charge), video-projectors in every meeting room, unlimited broadband Internet connections in meeting rooms and bedrooms, and 1 drink per participant at the hotel or casino bar during the event. <a href=\"http:\/\/www.lucienbarriere.com\/localized\/en\/reunions_evenements\/offres.htm?lang=en\" target=\"_blank\" rel=\"noopener noreferrer\">See example<\/a><\/span><\/div>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: 12pt;\"><a href=\"http:\/\/www.telegraph.co.uk\/travel\/travelnews\/5187625\/Travelodge-to-offer-9-hotel-rooms.html\" target=\"_blank\" rel=\"noopener noreferrer\">Travelodge to offer \u00a39 hotel rooms <\/a><br \/>\nThe budget hotel chain Travelodge is offering rooms for as little as \u00a39 per night in an effort to keep Britons travelling during the economic downturn. <a href=\"http:\/\/www.travelodge.co.uk\/saver_rooms\/\" target=\"_blank\" rel=\"noopener noreferrer\">See example<\/a><br \/>\n<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><br \/>\nSo what happens if you promote purely on price?<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">We educate consumers the only difference between our hotel and the competition is the price or rate. So the only thing we can compete on in the end will be price.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">More consumers will be conditioned to wait as long as possible before booking. As a result you have to sell more rooms as discounted rates.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Price levels erode and thus margins decline. As a result service levels and standards will need to be adjusted. Expectations of your repeat and new clients will not be met . They will not come back.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Complaints on <a href=\"\/en\/hotel-marketing-agency\">travel websites<\/a> with public reviews will lower the amount of bookings made for your hotel.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>\nAs you can foresee, by long term and heavy price discounting you will end in a vicious circle that will only drive down prices even more. It is a hollow strategy&#8230;<\/span><\/p>\n<p>So what to do in the times of crisis to avoid brand erosion and how to avoid to turn your hotel into a commodity?<\/p>\n<div style=\"text-align: justify;\">\n<ul>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Sell Direct<\/strong><\/span> &#8211; Implement a direct sales strategy with your <a href=\"\/en\/hotel-marketing-agency\">hotel website<\/a> to increase direct bookings. An effective search engine optimization and <a href=\"\/?page_id=1048\">online marketing plan<\/a> has to be put into place.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Diversify<\/strong><\/span> &#8211; Work with more online distributors. Less dependency and increased demand will allow you to better maintain price levels.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Differentiate<\/strong><\/span> &#8211; Offer something different from the competition. And we mean really different. Too many hotels are conservative when or not very creative in this. What are your real USP&#8217;s (unique selling points).<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Add Value<\/strong><\/span> &#8211; Don&#8217;t compete on price only anymore. Added values to existing price levels can make your offer more attractive.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Destination Experience<\/strong><\/span> &#8211; Use what your destination has to offer to create an experience beyond your hotel product. In the end people do not come for your hotel, but for the city or destination, so you might as well make it part of your sales pitch.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Themes<\/strong><\/span> &#8211; Build special offers around keywords like weekend break, romantic getaway, spa package to create a unique value proposition to consumers. Besides it helps with SEO if done correctly.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Reward<\/strong><\/span> &#8211; <\/span><span style=\"font-size: 12pt;\">Some deals should only be available on your own website. You need to incentivize consumers to book with you. And remember deal does not necessarily mean a lower price.<\/span><span style=\"font-size: 12pt;\"> Implement a loyalty scheme or reward system for repeat guests. Or just give a free bottle of wine or wifi. They need a reason to book directly on your website.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Pavlov Approach<\/strong><\/span> &#8211; Surely you remember this. It is all about conditioning consumers to book ahead in time. Teach them by communication clearly early bird offers.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>USP Communication<\/strong><\/span> &#8211; Make sure you clearly state your USP&#8217;s and they are explained in every offer. Don&#8217;t let the potential guest guess for himself, help him by saying it again and again.<br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Train<\/strong> <\/span>&#8211; Your employees need to be well trained in explaining why your hotel is different and better then the competition. If not, what else do they have to bargain with but the price. Give them tools.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Deliver<\/strong><\/span> &#8211; Make sure your employees deliver the brand experience and rise to the occasion each and every single time to meet guest expectations.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Exceed<\/strong><\/span> &#8211; Even better would be to exceed guest expectations. You will need to train and incentivise your team if you want them to go the extra mile. Invest in your most valuable assets!<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><span style=\"color: #999999;\"><strong>Learn<\/strong><\/span> &#8211; Talk to guests and non-guests and ask if and how you are different from other hotels. Read online reviews about your competition to find out what consumers like about them. Learn and get inspiration, involve your staff. It is quite easy on the internet.<br \/>\n<\/span><\/li>\n<\/ul>\n<\/div>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>\nThese are just a few examples, but there are many more ways to create a real value proposition to consumers. To avoid commoditization or product value erosion of your hotel it is important you start competing on more then price right away Involve your team, you will be surprised the ideas the will come up with.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">A lot has been written and talked about hotel brand and price erosion in the past few months and years. Hotels have vocally expressed their disgruntlement about the commoditization caused by online travel agencies. Indeed the increase of online distribution in the hotel and travel industry has created a high level of price transparancy and rate parity strategies contribute to the commoditization of the hotel product and services.<\/span><\/div>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[192],"tags":[],"class_list":["post-23223","post","type-post","status-publish","format-standard","hentry","category-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hotel Brand Erosion and Commoditization - Xotels Blog<\/title>\n<meta name=\"description\" content=\"Hotel brand erosion and comoditization due to price transparancy, rate parity strategies and online travel agency or third party distribution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xotels.com\/en\/marketing\/hotel-brand-erosion-and-commoditization\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hotel Brand Erosion and Commoditization - 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