Front Desk Agent - Job Description

About Xotels

We are a boutique hotel management company which strives to challenge the status quo. With our creative strategies and best practices we turn around hotels, and reposition them to outperform their competitors and become local market leaders.

Role

Front Desk Agent

Job Location

Barcelona Spain

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Revenue Management Jobs


Mission of the Role

Delivering a great guest experience, our Front Desk Agent will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.

Scope of the Role

  • Contribute to an overall exceptional experience from check-in through check-out.
  • Provide high level of customer service.
  • Maintain a high profile in the day to day front office operations.
  • Provide daily, weekly and monthly reporting.
  • Challenge and influence hotel to improve service level and operational standards.
  • Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.

Reports To

  • General Manager/Duty Manager

Core Job Responsibilities & Duties

  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Coordinate room status updates with the Housekeeping department
  • Know all safety and emergency procedures and is aware of accident prevention policies

Personality

  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Coordinate room status updates with the Housekeeping department
  • Know all safety and emergency procedures and is aware of accident prevention policies

Experience & Qualifications

  • Hospitality or Tourism studies
  • Fluent in Spanish and English, other languages are a plus
  • Previous Front Office experience
  • Must be EU Citizen or in possession Spanish work visa
  • Knowledgeable on Property Management System preferred

 

 Presenta tu candidatura por email!

 

Nuestros clientes

the Netherlands
Amsterdam, Utrecht, Maastricht, Groningen, Zeist, Lisse, ...
Belgium
Brussels, Brugge, Carleroi, Liege, Mechelen, Mons, Verviers, ...
France
Paris, Val dʼIsère , ...
United Kingdom
London, ...
Spain
Madrid, Barcelona, Mallorca, Ibiza, Valencia, Granada, San Sebastian, Santiago de Compostella, ...
Portugal
Lisbon, Porto, ...
Italy
Turin, Sicily, Biella , ...
Switzerland
Samedan, ...
Czech Republic
Prague, ...
Greece
Mykonos, ...
Georgia
Batumi, ...
Tanzania
Zanzibar, Paje, ...

Spain

21 Hotels

Netherlands

16 Hotels

Belgium

17 Hotels

France

4 Hotels

United Kingdom

7 Hotels

Portugal

3 Hotels

Italy

2 Hotel

Switzerland

1 Hotel

Czech Republic

1 Hotel

Georgia

1 Hotel

Greece

1 Hotel
  • Spain

    21 Hotels
  • Netherlands

    16 Hotels
  • Belgium

    17 Hotels
  • France

    4 Hotels
  • United Kingdom

    7 Hotels
  • Portugal

    3 Hotels
  • Italy

    2 Hotel
  • Switzerland

    1 Hotel
  • Czech Republic

    1 Hotel
  • Georgia

    1 Hotel
  • Greece

    1 Hotel
  • Veturi
  • AlmaLusa Baixa/Chiado
  • Amistat Hostels
  • Bernina
  • Bunk Hotels
  • Casa Vaganto
  • Dhow Inn
  • Es Moli
  • Gallery Hostels
  • Grums
  • Hotel Avenue Lodge
  • Hotel Bowmann
  • Hotel de Londres y de Inglaterra
  • Hotel Elisabeth
  • Hygge Hotel
  • Ibiza Rocks Hotel
  • Kaboom
  • Kasteel Kerckebosch
  • LBG Hotels
  • Mabi
  • Makuti Zanzibar
  • Nest Hostels
  • Pantone
  • Qbic Amsterdam
  • Safestay
  • Saint Nicolas
  • Secret De Paris
  • Stadshotel Woerden
  • T Putje Bruges
  • The Anthony
  • The Dictionary
  • Toren
  • Townhouse Design Hotel
  • Yadoya Hotel
  • Zoku Amsterdam

CONTÁCTANOS

LLÁMANOS.
 NL +31 208 084 756
 UK +44 203 608 0381
 BE +32 280 86 345
 ES +34 931 641 801
 FR +33 184 884 082
 US +1 202 888 0150
 
ESCRíBENOS.
 

Amsterdam - Bangkok - Barcelona - Brussels - Dubai - Jakarta - London - Miami - New York - Paris

Xotels Ltd., Zandvoortselaan 10, 2042 XA Zandvoort, País Bajos
Cámaras de Comercio, Haarlem - País Bajos, Nr: 34 24 13 54

Nuestros Socios: HotelScienz - Veturi Hotels - Vojo-Ventures - Rimedo

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