{"id":22930,"date":"2020-04-10T18:46:57","date_gmt":"2020-04-10T18:46:57","guid":{"rendered":"https:\/\/www.xotels.com\/sin-categorizar\/sobreventa-overbooking\/"},"modified":"2025-02-03T15:00:26","modified_gmt":"2025-02-03T15:00:26","slug":"sobreventa","status":"publish","type":"post","link":"https:\/\/www.xotels.com\/es\/glosario\/sobreventa","title":{"rendered":"Sobreventa (= Overbooking)"},"content":{"rendered":"<p>\u00bfCu\u00e1l es el significado \/ la definici\u00f3n de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">Sobreventa<\/a> en la industria de la hospitalidad?<\/p>\n<p>A veces puede ser necesario que un hotel venda m\u00e1s habitaciones de las que realmente tiene disponibles. Para aquellos que no est\u00e1n familiarizados con el funcionamiento interno de la industria de la hospitalidad, que siempre est\u00e1 influenciada por y algo vulnerable a las vicisitudes del clima econ\u00f3mico global, eso puede sonar extra\u00f1o. Pero los hoteleros experimentados le dir\u00e1n que vender habitaciones \/ espacios que no tiene \u2013 <a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">Sobreventa<\/a> \u2013 a veces puede ser la \u00fanica forma de proteger un hotel de los ingresos reducidos debido a cancelaciones inesperadas, ausencias o errores de reserva.<\/p>\n<p>Un hotel necesita alcanzar el 100% de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/ocupacion\" class=\"glossary-only-link\">ocupaci\u00f3n<\/a> para obtener la m\u00e1xima cantidad de ingresos.<\/p>\n<p>Para lograr esto, debe tener en cuenta en su pron\u00f3stico las siguientes fluctuaciones<\/p>\n<ul>\n<li>cancelaciones (\u00faltimo minuto \/ mismo d\u00eda)<\/li>\n<li>mantener la extensi\u00f3n<\/li>\n<li>salidas anticipadas<\/li>\n<li>no m\u00e1s espec\u00e1culos<\/li>\n<\/ul>\n<p>Los hoteles calcular\u00e1n en funci\u00f3n de las tendencias hist\u00f3ricas cu\u00e1nto pueden sobrevender el hotel para llegar a una liquidaci\u00f3n perfecta.<\/p>\n<p>Por ejemplo, un hotel de 100 habitaciones, podr\u00eda necesitar vender 103 habitaciones, para estar 100% ocupado al final.<\/p>\n<p>Desafortunadamente, trabajar con estad\u00edsticas significa que est\u00e1s usando tendencias y promedios. El resultado puede variar, lo que significa que a veces no alcanzar\u00e1 el 100% de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/ocupacion\" class=\"glossary-only-link\">ocupaci\u00f3n<\/a> y, a veces, tendr\u00e1 m\u00e1s invitados que habitaciones.<\/p>\n<p>Por todas estas razones, incluir una pol\u00edtica de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">Sobreventa<\/a> en la estrategia general de precios y reservas de un hotel requiere consideraci\u00f3n y precauci\u00f3n. La implementaci\u00f3n descuidada podr\u00eda causar un da\u00f1o irreparable, pero un procedimiento de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">sobreventa<\/a> bien gestionado podr\u00eda significar que las ganancias de un hotel se maximizan a\u00f1o tras a\u00f1o.<\/p>\n<p>Qu\u00e9 deber\u00eda hacer el Guest Service Manager en caso de exceso de reservas:<\/p>\n<ul>\n<li>Explique la circunstancia y el motivo de la situaci\u00f3n (es decir, que el hu\u00e9sped se quede).<\/li>\n<li>Disculpe al invitado y explique qu\u00e9 se har\u00e1.<\/li>\n<li>El hotel debe organizar y pagar por otro hotel en las \u00e1reas cercanas con instalaciones similares y servicio de atenci\u00f3n al cliente. Es bueno tener acuerdos de <a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">overbooking<\/a> entre los hoteles. Esto puede permitirle minimizar la p\u00e9rdida de ingresos debido a una diferencia en el precio entre la tarifa pagada a su hotel y la tasa actual a la que el hu\u00e9sped es enviado.<\/li>\n<li>El hotel tambi\u00e9n debe reembolsar al hu\u00e9sped los gastos razonables incurridos en raz\u00f3n del cambio, incluido el transporte y el costo de las llamadas telef\u00f3nicas para notificar a la familia.<\/li>\n<\/ul>\n<p><strong>Ver tambien: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.xotels.com\/es\/glosario\/no-presentado-eng-no-show\" class=\"glossary-only-link\">No Show<\/a><\/li>\n<\/ul>\n<p><strong>Sin\u00f3nimos:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">Overbooking<\/a><\/li>\n<li><a href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" class=\"glossary-only-link\">Sobreventa<\/a><\/li>\n<\/ul>\n<p><!-- CONTENT END 1 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfCu\u00e1l es el significado \/ la definici\u00f3n de Sobreventa en  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55,174,180],"tags":[],"class_list":["post-22930","post","type-post","status-publish","format-standard","hentry","category-glosario","category-o-es","category-s-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sobreventa (= Overbooking) Definici\u00f3n \/ Significado - Xotels<\/title>\n<meta name=\"description\" content=\"Cual es la definici\u00f3n de Sobreventa en la industria hostelera? | El diccionario m\u00e1s completo de la industria hotelera.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sobreventa (= Overbooking) Definici\u00f3n \/ Significado - Xotels\" \/>\n<meta property=\"og:description\" content=\"Cual es la definici\u00f3n de Sobreventa en la industria hostelera? | El diccionario m\u00e1s completo de la industria hotelera.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.xotels.com\/es\/glosario\/sobreventa\" \/>\n<meta property=\"og:site_name\" content=\"Xotels\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-10T18:46:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-03T15:00:26+00:00\" \/>\n<meta name=\"author\" content=\"Patrick Landman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@xotels\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patrick Landman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es\\\/glosario\\\/sobreventa#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es\\\/glosario\\\/sobreventa\"},\"author\":{\"name\":\"Patrick Landman\",\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es#\\\/schema\\\/person\\\/f51e882bd553ae1b905fc0214cdca6f5\"},\"headline\":\"Sobreventa (= Overbooking)\",\"datePublished\":\"2020-04-10T18:46:57+00:00\",\"dateModified\":\"2025-02-03T15:00:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es\\\/glosario\\\/sobreventa\"},\"wordCount\":449,\"publisher\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es#organization\"},\"articleSection\":[\"Hotel Glosario &amp; Revenue Management Terminolog\u00eda\",\"O\",\"S\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es\\\/glosario\\\/sobreventa\",\"url\":\"https:\\\/\\\/www.xotels.com\\\/es\\\/glosario\\\/sobreventa\",\"name\":\"Sobreventa (= Overbooking) Definici\u00f3n \\\/ Significado - Xotels\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.xotels.com\\\/es#website\"},\"datePublished\":\"2020-04-10T18:46:57+00:00\",\"dateModified\":\"2025-02-03T15:00:26+00:00\",\"description\":\"Cual es la definici\u00f3n de Sobreventa en la industria hostelera? 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