Agent de Réception - Description du Poste
About Xotels
We are a boutique hotel management company which strives to challenge the status quo. With our creative strategies and best practices we turn around hotels, and reposition them to outperform their competitors and become local market leaders.
Role
Front Desk Agent
Job Location
Barcelona Spain
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Revenue Management Jobs
Mission of the Role
Delivering a great guest experience, our Front Desk Agent will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.
Scope of the Role
- Contribute to an overall exceptional experience from check-in through check-out.
- Provide high level of customer service.
- Maintain a high profile in the day to day front office operations.
- Provide daily, weekly and monthly reporting.
- Challenge and influence hotel to improve service level and operational standards.
- Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.
Reports To
- General Manager/Duty Manager
Core Job Responsibilities & Duties
- Understand and operate Hotel´s Property Management System
- Possess a working knowledge of reservations procedures
- Know room locations, types of rooms available, and room rates, as well as other services of the property
- Assist in preregistration and blocking of rooms for reservations
- Register guests and assigns rooms. Accommodate special requests whenever possible
- Offer personalized service to each and every guest
- Handle guest complaints with interest, concern and empathy
- Perform all cash and credit card transactions using established procedures
- Coordinate room status updates with the Housekeeping department
- Know all safety and emergency procedures and is aware of accident prevention policies
Personality
- Understand and operate Hotel´s Property Management System
- Possess a working knowledge of reservations procedures
- Know room locations, types of rooms available, and room rates, as well as other services of the property
- Assist in preregistration and blocking of rooms for reservations
- Register guests and assigns rooms. Accommodate special requests whenever possible
- Offer personalized service to each and every guest
- Handle guest complaints with interest, concern and empathy
- Perform all cash and credit card transactions using established procedures
- Coordinate room status updates with the Housekeeping department
- Know all safety and emergency procedures and is aware of accident prevention policies
Experience & Qualifications
- Hospitality or Tourism studies
- Fluent in Spanish and English, other languages are a plus
- Previous Front Office experience
- Must be EU Citizen or in possession Spanish work visa
- Knowledgeable on Property Management System preferred
