{"id":22950,"date":"2020-04-09T09:33:11","date_gmt":"2020-04-09T09:33:11","guid":{"rendered":"https:\/\/www.xotels.com\/non-classifiee\/indicateur-cle-de-performance-icp-kpi"},"modified":"2025-01-02T13:17:39","modified_gmt":"2025-01-02T13:17:39","slug":"indicateur-cle-de-performance-icp-kpi","status":"publish","type":"post","link":"https:\/\/www.xotels.com\/fr\/glossaire\/indicateur-cle-de-performance-icp-kpi","title":{"rendered":"ICP (KPI) &#8211; Indicateur cl\u00e9 de performance"},"content":{"rendered":"<p>Quelle est la signification \/ d\u00e9finition de ICP (KPI) \/ Indicateur cl\u00e9 de performance dans l\u2019industrie h\u00f4teli\u00e8re?<\/p>\n<p>ICP (KPI) est l\u2019acronyme de: Indicateur Cl\u00e9 de Performance (Key Performance Indicator)<\/p>\n<p>ICP comprend un ensemble de ratios et de formules qui aident \u00e0 calculer et qui indiquent la performance et la progression d\u2019un h\u00f4tel en fonction de leurs plans et actions.<\/p>\n<p>Voici un exemple d\u2019une s\u00e9rie d\u2019indicateurs de performance cl\u00e9s standard pour surveiller et comparer les performances des diff\u00e9rents d\u00e9partements d\u2019un h\u00f4tel.<\/p>\n<ul>\n<li>Hebergement (Chambres)\n<ul>\n<li>Prix moyen de la chambre<\/li>\n<li>Taux d\u2019<a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/occupation\">occupation<\/a> des chambres<\/li>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/revpar\">Revenus par chambre disponible<\/a><\/li>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/cout-par-chambre-occupee-cpor\">Co\u00fbt par chambre occup\u00e9e<\/a><\/li>\n<li>Ratio des co\u00fbts de main-d\u2019\u0153uvre<\/li>\n<\/ul>\n<\/li>\n<li>Aliments\n<ul>\n<li>Ratio des co\u00fbts de ventes<\/li>\n<li>Ratio brut de b\u00e9n\u00e9fices<\/li>\n<li>D\u00e9penses moyennes par client<\/li>\n<li>Ratio des co\u00fbts de main-d\u2019\u0153uvre<\/li>\n<\/ul>\n<\/li>\n<li>Boisson\n<ul>\n<li>Ratio des co\u00fbts de ventes<\/li>\n<li>Ratio brut de b\u00e9n\u00e9fices<\/li>\n<li>D\u00e9penses moyennes par client<\/li>\n<li>Ratio des co\u00fbts de main-d\u2019\u0153uvre<\/li>\n<\/ul>\n<\/li>\n<li>Rentabilit\u00e9\n<ul>\n<li>Ratio de profit d\u2019exploitation<\/li>\n<li>Ratio net de b\u00e9n\u00e9fices<\/li>\n<\/ul>\n<\/li>\n<li>Liquidit\u00e9\n<ul>\n<li>Ratio actuel<\/li>\n<li>P\u00e9riode de paiement moyenne<\/li>\n<li>P\u00e9riode de collecte moyenne.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Voir \u00e9galement:<\/strong><\/p>\n<ul>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/nrevpar-net-revpar\">NREVPAR<\/a><\/li>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/goppar\">GOPPAR<\/a><\/li>\n<li><a class=\"glossary-only-link\" href=\"https:\/\/www.xotels.com\/fr\/glossaire\/profpar\">PROFPAR<\/a><\/li>\n<\/ul>\n<p><!-- CONTENT END 1 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quelle est la signification \/ d\u00e9finition de ICP (KPI) \/  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[56,167],"tags":[],"class_list":["post-22950","post","type-post","status-publish","format-standard","hentry","category-glossaire","category-i-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICP (KPI) - Indicateur cl\u00e9 de performance Signification \/ D\u00e9finition - Xotels<\/title>\n<meta name=\"description\" content=\"Quelle est la signification \/ d\u00e9finition de ICP (KPI) \/ Indicateur cl\u00e9 de performance dans l&#039;industrie h\u00f4teli\u00e8re? 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