Hotel Revenue & Management Blog

What is the meaning / definition of Travel Agent in the hospitality industry? Travel Agent is a person whose job it is to arrange travel for end clients (individuals, groups, corporations) on behalf of suppliers (hotels, airlines, car rentals, cruise lines, railways, travel insurance, package tours). His task is to simplify the travel planning process for their customers in addition [...]

What is the meaning / definition of Transient in the hospitality industry? At most hotels, guests fall into two main categories: group and non-group. Amongst the non-group category are Transient Travellers: these are guests who are predominantly on-the-move and seek short (and often urgent!) hotel-stays. Transient travellers can include: Walk-in guests Guests with a last-minute booking, and/or Simply individual guests [...]

Total Revenue Management is a much-discussed concept in hospitality, but in reality it has produced a great deal of confusion. Put simply, it is the revenue management of all revenue sources in a hotel. From your RevPAR and GOPPAR to thehotel restaurant, and from the bar, spa and gym to activities and excursions, it encompasses every single hotel income stream.