Front Desk Internship – Job Description

About Xotels

Xotels is a company that offers remote revenue management and hotel management services for a portfolio of unique independent hotels. We have an international reputation as a force of change in the hotel industry. We continuously challenge the status quo.

Role

Front Desk Internship

Job Location

Barcelona, Spain

n hotel revenue management or in hotel management, don’t wait, apply now!


Description

Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest’s stay..

Role & Tasks

  • Contribute to an overall exceptional experience from check-in through check-out.
  • Provide high level of customer service.
  • Maintain a high profile in the day to day front office operations.
  • Provide daily, weekly and monthly reporting.
  • Challenge and influence hotel to improve service level and operational standards.
  • Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.

Reports To

  • General Manager/Duty Manager

Core Job Responsibilities & Duties

  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Coordinate room status updates with the Housekeeping department
  • Know all safety and emergency procedures and is aware of accident prevention policies

Experience & Qualifications

  • Hospitality or Tourism related studies
  • Fluent in English, other languages are a plus
  • Previous Front Office or Customer Service experience
  • Must be EU Citizen or in possession Spanish work visa
  • Knowledgeable on Property Management System preferred
  • The trainees must be organized and possess strong critical thinking skills
  • Minimum of 5/6 months

Please note that our internships are non-paid placements. However you can apply for a scholarship from the Erasmus or Leonardo program

If you are looking to jumpstart your career in hotel revenue management or in hotel management, don’t wait, apply now!