Front Desk Internship - Job Description

About Xotels

Xotels is a company that offers remote revenue management and hotel management services for a portfolio of unique independent hotels. We have an international reputation for as force of change in the hotel industry. We continuously challenge the status quo. 

Role

Front Desk Internship

Job Location

Barcelona, Spain

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Description

Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay..

Role & Tasks

• Contribute to an overall exceptional experience from check-in through check-out.
• Provide high level of customer service.
• Maintain a high profile in the day to day front office operations.
• Provide daily, weekly and monthly reporting.
• Challenge and influence hotel to improve service level and operational standards.
• Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.

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Reports To

• General Manager/Duty Manager

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Core Job Responsibilities & Duties

• Understand and operate Hotel´s Property Management System
• Possess a working knowledge of reservations procedures
• Know room locations, types of rooms available, and room rates, as well as other services of the property
• Assist in preregistration and blocking of rooms for reservations
• Register guests and assigns rooms. Accommodate special requests whenever possible
• Offer personalized service to each and every guest
• Handle guest complaints with interest, concern and empathy
• Coordinate room status updates with the Housekeeping department
• Know all safety and emergency procedures and is aware of accident prevention policies

Experience & Qualifications

• Hospitality or Tourism related studies
• Fluent in English, other languages are a plus
• Previous Front Office or Customer Service experience
• Must be EU Citizen or in possession Spanish work visa
• Knowledgeable on Property Management System preferred
• The trainees must be organized and possess strong critical thinking skills
• Minimum of 5/6 months

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Please note that our internships are non-paid placements. However you can apply for a scholarship from the Erasmus or Leonardo program

If you are looking to jumpstart your career in hotel revenue management or in hotel management, don't wait, apply now!

 Apply Now - Email us!