Front Desk Internship - Job Description

About Xotels

Xotels is a company that offers remote revenue management and hotel management services for a portfolio of unique independent hotels. We have an international reputation for as force of change in the hotel industry. We continuously challenge the status quo.

Role

Front Desk Internship

Job Location

Barcelona, Spain

Description

Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay..

Role & Tasks

Contribute to an overall exceptional experience from check-in through check-out.
Provide high level of customer service.
Maintain a high profile in the day to day front office operations.
Provide daily, weekly and monthly reporting.
Challenge and influence hotel to improve service level and operational standards.
Identify different types of guests and their needs, providing an anticipatory service and exceeding their expectations.

Reports To

General Manager/Duty Manager

Core Job Responsibilities & Duties

Understand and operate Hotel´s Property Management System
Possess a working knowledge of reservations procedures
Know room locations, types of rooms available, and room rates, as well as other services of the property
Assist in preregistration and blocking of rooms for reservations
Register guests and assigns rooms. Accommodate special requests whenever possible
Offer personalized service to each and every guest
Handle guest complaints with interest, concern and empathy
Coordinate room status updates with the Housekeeping department
Know all safety and emergency procedures and is aware of accident prevention policies

Experience & Qualifications