No matter how much you are on top of your game, and how hard you try, sometimes things simply do not go as planned. No worries, it is natural that mistakes or mishaps happen from time to time.
The question is what are you doing about it? How are you handling the situation to avoid getting a negative review online. You need a good hotel reputation management plan to deal with such situations. Do you stick to just the basics or do take it to another level?
Xotels introduces the latest innovative technology in hotel reservation systems. Our new hotel booking engine uses responsive design, and adjusts automatically to any screen format or size.
The Internet booking engine is based on the retail shopping cart principle, and is entirely geared to drive conversion and drive direct sales.
That’s right, hotel loyalty programs are part of the past. Guest behavior changes, so should your loyalty scheme.
This should not come as news to you, it’s really been out on the streets for some time now. As returning guests are key to any hotel management structure, we'll have a look at current challenges and possible solutions.
As we pointed out in one of our previous articles, revenue management applies not only in city hotels but also in ressorts. We have expanded our summer sun hotel portfolio with a beachfront hotel in the Costa Dorada of Spain. The 3 star Hotel Kursaal in Calafell is being prepared for a stark turnaround. Revenues and yield will be optimized to the maximum in this hotel.
After 1 year of hard work it is time to take stock and see what kind of progress we have made with implementing revenue management at 2 youth hostels in Paris. Looking at the current trend we are growing revenues by at least 10% year over year, we can definitely say this is a successful turn-around. How did we do it?
Looking back, 2013 has been a very successful year for Xotels. We have expanded our portfolio up to 23 hotels (44% growth). Some unique concepts have joined our hotel management group. We have also moved in the North America, with a property in Miami Beach. As you can imagine, very exciting times at Xotels …