Hotel Revenue Management Glossary

Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.

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Term Definition
Hotel Market Intelligence

What is the meaning / definition of Hotel Market Intelligence in the hospitality industry?

The global hotel industry is MASSIVE. Keeping track of changes, developments and in-market trends is not something that can be achieved in a disorganised manner, therefore. To always remain abreast of market fluctuations, hoteliers need to carefully and thoroughly gather intelligence. This is where Hotel Market Intelligence comes in!

Hotel Group

What is the meaning / definition of Hotel Group in the hospitality industry?

A Hotel Group can be either a Hotel Chain or a Hotel Franchise. It means that the hotels of that particular group are under the same management and belong to the same brand of hotels. 

Hotel Franchise

What is the meaning / definition of Hotel Franchise in the hospitality industry?

A Franchise is the right to use the brand and the business model of a specific parent company for a prescribed period of time. It is a method for expanding a business and distributing products and services through a licensing relationship.

Hotel Capacity

What is the meaning / definition of Hotel Capacity in the hospitality industry?

Capacity is the set number of rooms in a single hotel: i.e. the maximum capacity.

Synonyms: Capacity, hotel capacity
HOD - Hotel Details

What is the meaning / definition of HOD in the hospitality industry?

HOD refers to the Hotel Detail or Hotel Description in the GDS. It simply means the descriptive content of the property which the system is filled with.

Synonyms: Hotel Details, HOD
HEDNA - Hotel Electronic Distribution Network Association

What is the meaning / definition of HEDNA in the hospitality industry?

HEDNA stands for: Hotel Electronic Distribution Network Association. The non-for-profit organisation, founded in 1991, is dedicated to the advancement of hospitality distribution through strategic collaboration and knowledge sharing.

Synonyms: Hotel Electronic Distribution Network Association, HEDNA
Heads in Beds

What is the meaning / definition of Heads in Beds in the hospitality industry?

Of course, any hotel's aim is to maximise profits. The best way to do this is to make as many bookings as possible. When discussing the level of occupancy of hotel rooms, staff will often use the term: Heads in Beds. This may sound a bit strange, but it is true!

HCD - Hotel Content Database

What is the meaning / definition of HCD in the hospitality industry?

HCD stands for: Hotel Content Database. HCD, formerly (ODD - Online Distribution Database), is a content database service offered by Pegasus Solutions. It includes text, images, geocoding, contact information etc. from the hotels in multiple languages.

Synonyms: Hotel Content Database, HCD
Group Rate

What is the meaning / definition of Group Rate in the hospitality industry?

Hotels that frequently accept bookings from groups can offer reservations at a specially negotiated rate. This is called a Group Rate.

You might be wondering how many people (and therefore how many total rooms!) are involved for a booking to be categorised as a 'group booking'? Well, the answer is usually five rooms or more. It is quite rare that a hotel will accept a group booking, and therefore offer a reduced Group Rate, for less than five rooms.

Group Displacement

What is the meaning / definition of Group Displacement in the hospitality industry?


Group bookings can help increase profits for hotels, but (perhaps surprisingly) not always! Sometimes reserving rooms for a group booking (and therefore making them unavailable for transient customers) can prove a mistake.

There might have been more profitability in refusing a group booking, even if it involved a group consisting of several people who wished to stay for several nights and even over the weekend.

GOPPAR

What is the meaning / definition of GOPPAR in the hospitality industry?

GOPPAR stands for: Gross Operating Profit Per Available Room

It is one of the most effective ways to look at your hotel´s performance and make adjustments that impact the best interests to achieve the hotel´s goals.

Synonyms: Gross Operating Profit Per Available Room, goppar
GOP - Gross Operating Profit

What is the meaning / definition of GOP in the hospitality industry?

GOP stands for: Gross Operating Profit

It is a KPI which refers to the Hotels profits after subtracting all of their operating expenses. It illustrates the level of operational profitability of a hotel.

Synonyms: Gross Operating Profit, GOP
Golf Resort

What is the meaning / definition of Golf Resort in the hospitality industry?

Golf Resorts is a full service lodging facility, that cater specifically to the sport of golf, and provides access to a golf course. Golf Resorts typically offer golf packages that provide visitors with all greens, cart fees, range balls, accommodations and meals.

Global Distribution System - GDS

What is the meaning / definition of Global Distribution System or GDS in the hospitality industry?

GDS is an acronym: Global Distribution System. It is a large computer network and at the same time a reservation tool that passes hotel inventory and rates to travel agents and allows them to make bookings.

Synonyms: Global Distribution System, GDS
Geocoding

What is the meaning / definition of Geocoding in the hospitality industry?

Geocoding is the process of converting addresses into geographic coordinates (using degrees of latitude and longitude).

The defining of locations is useful for the places of interests (i.e. a Hotel) to be placed as points on a map, similar to putting pins on a paper map.

Amsterdam - Bangkok - Barcelona - Brussels - Dubai - Jakarta - London - Miami - New York - Paris

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