Hotel Management & Operations Blog
Hotel Management & Operations Excellence by XOTELS
Welcome to our XOTELS’ Hotel Management & Operations Blog, your go-to resource for industry-leading practices, expert advice, and innovative trends reshaping the landscape of hotel management and operations. Unlock insights to elevate your property’s performance and deliver exceptional guest experiences.
Revenue Management Syllabus & Paper
After publishing many articles online, we have now also [...]
Channel Management: an ongoing challenge for hotels – part 2
We're on a mission to help you select the best channel manager available for you, let's continue. We have covered a number of general system selection criteria in the last release. Due to the important role of channel management within hotel revenue management, we’ll now have a detailed look at rate management, inventory management and security related matters. We'll continue from where we stopped last time, with your price strategy.
Channel Management: an ongoing challenge for hotels – part 1
At Xotels we see a big shift in hotels looking to move to a high quality channel management tool in order to replace some of the tools they are currently working with. Channel management has become an understanding to every hotelier and it is becoming mature. 1000’s of hotels around the world have used channel management tools on a daily basis for years. Step by step the hotel industry is starting to realize that it requires best of breed tools as part of a solid hotel revenue management operation.
Order Takers vs. Personalized Sales. How Effective is Your Hotel Selling over the Phone?
Do you know what the conversion % is of your hotel's reservations department? We seem to put a lot of focus on our website conversion statistics, but how many calls are we actually converting in to bookings. Phone sales is a very important direct sales channel for hotels, consumers are making the effort to contact you directly, and should be easy to convert. Why is it though that many hotels have such a poor sales process? Is hotel management not on the ball ?
Hotel Brand Hijacking by OTA, it should be banned …
If OTA claim to bring incremental business, why do they advertise on hotel brand names? Shouldn’t they focus on destination searches instead? It seems the larger chains have convinced the OTA to refrain from this practice. However to independent hotels or hotel management groups they are not showing much consideration. This SEM hijacking or brand keyword robbery needs to stop.