Hotel Revenue Management Glossary

Need to know what a hotel term means? Look it up in the Xotels Glossary. We explain definitions of terminology industry lingo from hotel revenue management, ecommerce, marketing and distribution.

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Term Definition
Unconstrained Demand

What is the meaning / definition of Unconstrained Demand in the hospitality industry?

Unconstrained demand refers to the quantity of rooms in a hotel that could be sold if there were no constraints, no limits.

Underbooked

What is the meaning / definition of Underbooked in the hospitality industry?

Underbooking is a situation that happens when a hotel has failed to sell the number of rooms that reaches their satisfactory booking standards.

Some hoteliers try to reduce double-bookings by allocating separate inventory for each distribution channel. While this does eliminate the potential to sell the same room twice, it can also easily result in unnecessarily vacant units. One channel could sell all of their allocated inventory and start turning customers away while other inventory is sitting unsold on another platform. It’s not a recommended practice and luckily one that can be avoided with a pooled inventory model (all units available to be sold by all channels at the same time) and PMS-to-distribution channel interfaces (to reduce risk).

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