Need help with developing or strengthening your Hotel Standard Operating Procedures (SOPs)? Creating robust and efficient SOPs is essential to your hotel´s performance, and will directly impact quality and efficiency of service and therefore profitability.
Xotels can help develop and implement your Hotel´s SOPs. The success of our formula lies in its hand-on approach. As every hotel has its own personality, we closely collaborate with our clients tailoring the SOPs to match the characteristics of your hotel.
Our unique approach is as follows:
Framework & Scope
- Full analysis of the status quo (internal and competition), and the clients´ vision (brand and service standards, competitive position/goals)
- Advice on external (opportunities within the market) and internal opportunities (optimization of specific processes and departments)
- Laying out the project scope (which departments will be covered)
- Review of current capabilities for creating a timeframe of implementation (assessment of resources and capabilities to reach the goal)
Implementation & Training
- Project scope is implemented by our team of experts, specialized in the key disciplines required to turn your hotel around. We focus on Front Office, F&B, Spa, Banqueting, Revenue Management, Sales, Marketing, Distribution, Accounting, Purchasing, Logistics, and Housekeeping
- Every involved team member will be thoroughly trained to ensure new standards and workflows are met, and can directly be put into practice without any bottlenecks
- Full documentation on the SOPs will be provided for easy reference available to the team
- What sets us apart from other consulting and management firms. Our support does not stop after the SOPs are successfully implemented. We go the extra mile in making sure your hotel runs smoothly and continue to provide optimized solutions to guarantee no stones are left unturned
- Pre-determined KPIs are set for the client for simplified tracking of performance
- Frequent follow-ups depending on the client’s needs to re-asses new opportunities and analyse KPIs to steer the hotel into the right direction
- Further training can be provided to new staff or SOP development to match new services further down the hotel’s lifecycle
With a high emphasis on the aspects of optimizing and/or re-structuring your operational procedures, we fully cover every single step in turning your services and products into an efficient and highly profitable hotel business operation, with the added advantage of continued expert support from our extended hotel management consulting services .
What are SOPs in Hospitality
SOPs in the hospitality industry are a set of written down instructions documented for staff to execute operational procedures and maintain service standards. By having well-developed SOPs in your hotel it is possible to provide more consistent and higher-quality services and products.