Hospitality

What is the meaning / definition of Hospitality?

The term hospitality describes the service provided by a host, staff member or business to its guests. In modern times this also refers to the industry of providing housing or service to paying customers. On the other hand, historically this meant that the services provided by a host were done out of goodwill. Hospitality also translates to Latin as โ€œfriendliness to guestsโ€ which resonates effectively through the use of this word.

People that provide or offer hospitality need to be friendly and make guests feel comfortable and welcomed. Hospitality can be performed in any place where a service is provided. Well-known examples of this in the hospitality industry are hotels, resorts, hostels, motels, theme parks and restaurants, but can be done in any service focused establishment. Many customers expect a certain level of hospitality depending on the price and quality of a hospitality business. Therefore, in the hospitality industry, it is important that staff (and hotel operator companies) are focused on hospitality throughout their shift when providing services and actions involving customers.

See also:

Hotel Services:

  • Hospitality Management Services

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About the Author:

As CEO and Founder of XOTELS, Patrick Landman has made it his mission to turn hotels and resorts into local market leaders. XOTELSยด diverse expertise and deep-knowledge across revenue management consulting, hotel management, and hotel consulting, enables us to drive results for independent boutique hotels, luxury resorts, and innovative lodging concepts. Below you will find opinion articles written by Patrick Landman.