Online Reputation Management Tool for Hotels

- Be alerted when you get new guest reviews
- See your review score trend over a period of time (last 7 days, 30 days, 12 months)
- See how you perform in different review websites
- View your score in different review categories (F&B, rooms, cleanliness, customer service, etc.)
- Compare your results vs. competitor hotels
- Analyze score result details by website
- Read the individual reviews
- Respond directly to the reviews
As to be expected, Rate Tiger has made an easy to use dashboard allowing any hotelier to use RTReview with only a brief online training. The screenshots below will give you an idea of the user interface:
RT Review allows you to incorporate reviews like a pre and post stay marketing tactic as a part of your over hotel internet marketing strategy. To understand what active review management can do for you, take a look at this hotel on a well known review website, TownHouse Hotel Maastricht. It is number the 1 hotel in its destination, driving more and more direct sales.
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About the Author:
As CEO and Founder of XOTELS, Patrick Landman has made it his mission to turn hotels and resorts into local market leaders. XOTELSยด diverse expertise and deep-knowledge across revenue management consulting, hotel management, and hotel consulting, enables us to drive results for independent boutique hotels, luxury resorts, and innovative lodging concepts. Below you will find opinion articles written by Patrick Landman.