3 Star Hotel

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3 Star Hotel

What is the meaning / definition of 3 Star Hotel in the hospitality industry?

A 3 Star Hotel is a hotel that provides average amenities, higher quality service, physical attributes and design. Ranking: Comfort (***)

Three star hotels aim towards meeting guest expectations and providing pleasant stay. These hotels are often located near major express-ways, airports, business areas, convenient for shopping trips etc. They thereby provide their short term guests with a brief, efficient but comfortable stay.

Firstly the hotel must have a clearly designated reception area. Additionally it must have a minimum of five bedrooms available for rent. Furthermore, all of theses rooms must come with en suite bathrooms. As from the moment of registration the guest must have 24 hour access to the hotel without the need of a key. And the owner or staff is at minimum available via call for residents throughout day / night. The restaurant must be open a minimum of 6 days a week, serving bar snacks, breakfast or more. Hotels which do not offer dinner must be located in the vicinity of restaurants which do.

Furthermore, the hotel should have a liquor license and an area where beverages can be served. Room service must be available with a minimum of hot and cold drinks and light snacks (e.g. sandwiches) during daytime and evening. The hotel has the option to provide on request only, without having to promote its menu. Phone service available in-room as well as WiFi in all public areas. All areas of operation should meet the Three Star level of quality for cleanliness, maintenance and hospitality, and for the quality of physical facilities and delivery of services.

Hotels receive star ratings to help people identify standard and level of services, without having to see the hotel for themselves. They thereby enable trust between people and facilitate trade. Hotel categorisation is based on a scale from 1-5, one being the lowest and five the highest standard. The level of service, facilities and hotel design should always be appropriate to the hotels star rating.

The level of stars a hotel has, varies across the world, and may not necessarily be awarded by a particular organisation. Therefore there might be variations between what a three star hotel in Paris offers and one in Mumbai.

See also:

Synonyms: three star hotel, 3*

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